Claudia is Vice President of Customer Success at Board, bringing over 20 years of international SaaS experience leading customer success and support transformation. A passionate advocate for effortless, human-centric customer experiences, she has driven measurable impact in retention, satisfaction, and engagement across global teams. An Accredited Customer Experience (ACX) Master and Prosci ADKAR Change Practitioner, Claudia has spoken widely and published on customer success strategy and digital experience. Recognized among leading women in tech, she continues to inspire innovation through customer-first thinking, measurable results, and a deep commitment to empowering teams and clients alike.