{"id":3113,"date":"2024-11-05T10:19:46","date_gmt":"2024-11-05T10:19:46","guid":{"rendered":"https:\/\/www.board.com\/?page_id=3113"},"modified":"2025-08-07T15:51:45","modified_gmt":"2025-08-07T15:51:45","slug":"assistance","status":"publish","type":"page","link":"https:\/\/wwwstg.board.com\/fr\/assistance","title":{"rendered":"Support"},"content":{"rendered":"\t<section id=\"block_abce0f8bb6ca2290914865e5efaf5d1b-\" class=\"block block--spc columns-block block-hero-bubble grid grid--2\">\n\t\t<div class=\"breadcrumb-bar bg-brand-pearl\">\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t<nav aria-label=\"Breadcrumb\" class=\"d-flex flex-wrap list-unstyled mb-0 breadcrumbs\"><ol class=\"d-flex mb-0 align-items-center list-unstyled gap-1\"><li><a href=\"https:\/\/wwwstg.board.com\/fr\">Home<\/a><\/li><\/ol><li class=\"mb-0 d-flex breadcrumb-back-to-link\"><a href=\"https:\/\/wwwstg.board.com\/fr\">Retour \u00e0 Home<\/a><\/li><\/nav>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"container\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content d-flex align-items-center\">\n\t\t<div class=\"hero-grad-left\">\n\t\t\t<div class=\"hero-grad-copy\">\n\t\t\t\t\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Assistance technique Board<\/h1>\n\n\n\n<p>Vous faites confiance \u00e0 nos solutions de planification.<br\/>Nous sommes \u00e0 votre disposition pour veiller \u00e0 ce que vous disposiez en permanence de tout ce dont vous avez besoin, et nos \u00e9quipes techniques se tiennent pr\u00eates \u00e0 intervenir \u00e0 tout moment. <\/p>\n\n\n\t<div class=\"hero-grad-nav\">\n\t\t\n\t\t<a href=\"https:\/\/support.board.com\/index.php?\/Core\/Default\/Index\" class=\"btn-link btn-link--blue\"  target=\"\"\t\t\t>\n\t\t\t<span>Obtenir de l&#039;aide maintenant<\/span>\n\t\t<\/a>\n\t\n\n\t\t<a aria-label=\"Visitez la Board Community\" href=\"https:\/\/community.board.com\/\" class=\"full-link full-link__arrow\"  target=\"\"><\/a>\n\n\t\t<a href=\"https:\/\/community.board.com\/\" class=\"btn-link btn-link--primary btn-link--arrow\"  target=\"\"\t\t\t>\n\t\t\t<span>Visitez la Board Community<\/span>\n\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t<\/a>\n\t\n\n\t<\/div>\n\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"column-content text-start align-self-start\">\n\t\t<div class=\"hero-grad-right\">\n\t\t\n\t\t\t\t\t<img decoding=\"async\" class=\"hero-bubbles-bg hero-bubbles-bg--small\" src=\"https:\/\/wwwstg.board.com\/wp-content\/themes\/board\/assets\/images\/bubbles--small.svg\" alt=\"\" \/>\n\t\t\n\t\t\n\t\t\t\t\t\n\t\t\t\n\t\t\t<img decoding=\"async\" class=\"hero-bubbles-feature \" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/11\/board_support-768x432.jpg\" alt=\"\" \/>\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<section id=\"block_7da0ab4a899b06765d6b17df0441f43c-1\" class=\"block block--spc columns-block image-text bg-neutral-50\">\n\n\t\t\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"1000\" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1.png\" alt=\"\" class=\"wp-image-1769\" style=\"width:432px;height:auto\" srcset=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1.png 1300w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1-215x165.png 215w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1-768x591.png 768w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1-480x369.png 480w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/figure>\n\n\t\n\t<\/div>\n\t\n\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">Nous sommes disponibles 24 heures sur 24, 7 jours sur 7 et 365 jours par an.<\/h2>\n\n\n\n<p>Nos experts sont toujours disponibles pour assurer une assistance logicielle et d&rsquo;infrastructure Cloud pour tous les clients Board. Les probl\u00e8mes de connectivit\u00e9, d&rsquo;acc\u00e8s, d&rsquo;authentification unique et autres questions li\u00e9es \u00e0 la plateforme sont tous couverts par notre \u00e9quipe internationale, ce qui vous permet de reprendre le cours de vos activit\u00e9s en un rien de temps. <\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t<section id=\"block_f6c8fa43ea98a1f3be94e21e1cf13e1d-2\" class=\"block block--spc columns-block columns-grid grid grid--3 columns\">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<article class=\"card card--column\">\n\t\t\t\t\t<div class=\"ratio ratio-1x1\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/icon-people-contact.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\n\n<h4 class=\"wp-block-heading card-title display-6\">Un point de contact unique<\/h4>\n\n\n\n<p class=\"card-text\">Notre portail, facile \u00e0 utiliser, regroupe vos demandes d&rsquo;assistance et vous permet de suivre les progr\u00e8s et les r\u00e9solutions en un seul endroit.<\/p>\n\n\n\t\t<\/div>\t\t\n\t<\/article>\n\t\n\n\t<article class=\"card card--column\">\n\t\t\t\t\t<div class=\"ratio ratio-1x1\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/icon-people-priority.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\n\n<h4 class=\"wp-block-heading card-title display-6\">R\u00e9ponse prioritaire<\/h4>\n\n\n\n<p class=\"card-text\">Les probl\u00e8mes critiques pour l&rsquo;entreprise re\u00e7oivent toujours une r\u00e9ponse prioritaire de l&rsquo;\u00e9quipe d&rsquo;assistance, m\u00eame avec notre formule d&rsquo;assistance de base.<\/p>\n\n\n\t\t<\/div>\t\t\n\t<\/article>\n\t\n\n\t<article class=\"card card--column\">\n\t\t\t\t\t<div class=\"ratio ratio-1x1\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/icon-upgrades.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\n\n<h4 class=\"wp-block-heading card-title display-6\">Des mises \u00e0 jour en option<\/h4>\n\n\n\n<p class=\"card-text\">Nos formules d&rsquo;assistance Premium vous offrent une plus grande tranquillit\u00e9 d&rsquo;esprit et un avantage concurrentiel durable pour votre entreprise.<\/p>\n\n\n\t\t<\/div>\t\t\n\t<\/article>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section id=\"block_25b458e0effabe8ce502130fe5471828-3\" class=\"block block--spc columns-block pt-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_48d7b4d1cf83bc3eef35501708705154\" class=\"column-content   text-center align-self-start column-center\">\n\t\t\n\t\t<a aria-label=\"D\u00e9j\u00e0 client ? B\u00e9n\u00e9ficiez d&#039;une prise en charge d\u00e8s maintenant \" href=\"https:\/\/support.board.com\/\" class=\"full-link full-link__icon\"  target=\"\"><\/a>\n\n\t\t<a href=\"https:\/\/support.board.com\/\" class=\"btn-link btn-link--primary btn-link--icon\"  target=\"\"\t\t\t>\n\t\t\t<span>D\u00e9j\u00e0 client ? B\u00e9n\u00e9ficiez d&#039;une prise en charge d\u00e8s maintenant <\/span>\n\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t<\/a>\n\t\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<section id=\"block_55c18d6ac75b3a673a2db11e37cba016-4\" class=\"block block--spc columns-block bg-neutral-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_c5272cf1ed19bbcf2f4ad165c681a2c2\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<p class=\"has-text-align-center has-visual-h-5-font-size\">\u00ab\u00a0Si je suis vraiment confront\u00e9 \u00e0 une t\u00e2che d\u00e9licate, j&rsquo;obtiens une aide rapide de l&rsquo;assistance Board. Ou alors, je visite la communaut\u00e9 des utilisateurs Board, o\u00f9 l&rsquo;on partage volontiers une grande expertise. C&rsquo;est un endroit formidable o\u00f9 vous b\u00e9n\u00e9ficiez des exp\u00e9riences que les utilisateurs d&rsquo;autres entreprises ont d\u00e9j\u00e0 v\u00e9cues.\u00a0\u00bb<\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<section id=\"block_a4ff61d768cb0e1e958af6b69e17112c-5\" class=\"block block--spc two-columns-block columns-block pt-0 bg-neutral-50\">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_c5272cf1ed19bbcf2f4ad165c681a2c2\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<figure class=\"wp-block-image alignright size-large is-resized is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1066\" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-1600x1066.jpg\" alt=\"\" class=\"wp-image-1839\" style=\"aspect-ratio:1;object-fit:cover;width:100px\" srcset=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-1600x1066.jpg 1600w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-215x143.jpg 215w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-768x512.jpg 768w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-1536x1024.jpg 1536w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-480x320.jpg 480w, https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann.jpg 2000w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\t<\/div>\n\n\n\t<div id=\"block_c5272cf1ed19bbcf2f4ad165c681a2c2\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<p><strong>Thomas Bartmann<br\/><\/strong>R Express<\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<section id=\"block_e077fb93cf5509907b9aa4c9dafeb9ba-6\" class=\"block block--spc columns-block spacing-md footer-cta bg-violet-700\">\n\t\t\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/wwwstg.board.com\/wp-content\/uploads\/2024\/08\/pre-footersvg.svg\" class=\"shape-bg-image shape-bg-image-left\" alt=\"Background image shape - left\" height=\"510\" width=\"930\" aria-hidden=\"true\">\n\t\t\t<div class=\"overlay-gradient\"><\/div>\n\t\t<div class=\"container position-relative columns-70-30\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">D\u00e9couvrez l&rsquo;assistance Premium<\/h2>\n\n\n\n<p>Pour les solutions critiques qui sous-tendent votre organisation, vous pouvez compter sur nous pour obtenir un interlocuteur d\u00e9sign\u00e9, une file d&rsquo;attente prioritaire et des temps de r\u00e9ponse plus courts.<\/p>\n\n\n\t<\/div>\n\n\n\t<div class=\"column-content \">\n\t\t\n\t\t<a href=\"https:\/\/wwwstg.board.com\/support\/premium-support-plans\/\" class=\"btn-link btn-link--white\"  target=\"\"\t\t\t>\n\t\t\t<span>En savoir plus<\/span>\n\t\t<\/a>\n\t\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"line_of_business":[4385],"page_score_tier":[],"class_list":["post-3113","page","type-page","status-publish","hentry","line_of_business-not-assigned-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Board | Assistance technique<\/title>\n<meta name=\"description\" content=\"Board est votre partenaire de confiance. 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